The White House Office of Management and Budget estimates Americans spend over 8.5 billion hours a year filling out government forms (and this does not even include State forms). Filling out forms is monotonous, and monotony can lead to carelessness – the IRS says that 33% of employers make mistakes on their payroll forms. Fortunately, … Continue Reading
The “Great Resignation” is belting back-office support teams. SHRM research shows 52% have had to take on more responsibilities and 30% report struggling just to get all work done. Don’t work harder. Work smarter. Per Kore.ai, Conversational AI + RPA can reduce HR support workloads by 50% and reduce cost per inquiry by 98%. Conversational … Continue Reading
Paper is emblematic of back-office HR processes, and it’s expensive. Per a 2022 Sapling study, 58% of organizations say their onboarding process is focused on Processes and Paperwork. While CareerBuilder research indicates that paper-based candidate workflows result in 40%+ of HR Managers spending 3+ hours manually onboarding an employee, and 16% spending 5+ hours. There … Continue Reading
Manual data entry and Excel are ubiquitous in the world of sales commissions. However, per Forbes, an estimated 88% of spreadsheets contain mistakes. These calculation errors combined with the time, effort, and complexity associated with the overall sales commission process equate to frustrated sales professionals. As a critical, complex, and time-consuming process, calculating and tracking … Continue Reading
Amazon has deployed cutting-edge AI tools to change product prices 2.5 million times a day (the avg item changes price every 10 minutes), which has resulted in a 25% boost in AMZN profits. Without these tools, SME’s must manually attempt to monitor prices with limited success. Fortunately, RPA can help level the pricing playing field. … Continue Reading
Per a recent study by Okta, the average SME uses 73 different key business applications to run their company (up 22% over the last four years). More challenging, over 80% of these applications are “best of breed” stand-alone solutions, typically requiring significant back-office manual intervention to move data between systems. While “best of breed” … Continue Reading
A recent DeepCoding study found that remote working arrangements have led to a 35% increase in helpdesk ticket volume. Combine this ticket growth with a 200% increase in technician absenteeism and, not surprisingly, the result is a 37% increase in issue resolution time and a 9% drop in customer satisfaction. ITSM teams are under constant … Continue Reading
Often overlooked, the unexpected effort required to migrate your existing data into a new software platform can lead to cost overruns and missed “go live” dates. A study by Bloor Research indicates that the failure rate for data migration projects is 38%. Utilizing RPA, you can expedite your transition to a new system while minimizing … Continue Reading
Per Oxford, a Legacy System denotes “software that has been superseded, but is difficult to replace.” Clearly, DIFFICULT should be capitalized, as legacy systems support has made the list of Top 10 Organizational IT Expenses in the Society for Information Management’s 2018, 2019, 2020 & 2021 IT Trends studies. Fortunately, RPA (Robotic Process Automation) can … Continue Reading
Per a recent study by Productiv, Inc., the avgerage SME has an astonishing 254 separate SaaS applications deployed (with enterprises averaging 364 apps). Whether your company has 25 or 250 SaaS applications, account management, provisioning, and, deprovisioning is a significant challenge for IT teams. Fortunately, RPA is here to help! Leveraging Robotic Process Automation (RPA), … Continue Reading
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