What is Intelligent Automation?
Intelligent Automation (IA) combines Robotic Process Automation (RPA) with advanced technologies, such as Artificial Intelligence (AI), Machine Learning (ML), Optical Character Recognition (OCR), Intelligent Document Processing (IDP), and Natural Language Processing (NLP) to automate tasks that typically require human intelligence.
Intelligent Automation unites AI, machine learning, and automation capabilities to streamline and optimize business processes, decision-making, and repetitive tasks; providing any sized organization increased productivity, improved accuracy, decreased operating expenses, reduced operational risk, and empowered employees equipped to deliver improved customer experiences.
Robotic Process Automation (RPA) forms the foundation for Intelligent Automation and utilizes the latest software technologies to automatically handle computer tasks that are highly structured, routine, and repetitive. For tasks that are largely driven by rules, schedules, or events, an RPA software robot can:
- Understand what's on a screen
- Complete the right keystrokes
- Navigate systems
- Identify and extract data
- Perform a wide range of defined actions
If a human can do it on a computer, an intelligent automation bot can in virtually the same way.